Frequently Asked Questions

You may be eligible for compensation under UK261 or EU261 if your flight was delayed, cancelled, overbooked, or if you missed a connection. To qualify, the disruption must be the airline's fault, and you need to have arrived at your final destination at least 3 hours late. You could also get a refund for your ticket and money back for any extra costs caused by the delay.

The amount of compensation you may be entitled to depends on the distance of your flight:

• £220 for flights up to 1,500 km
• £350 for flights between 1,500 km and 3,500 km
• £520 for flights over 3,500 km

This compensation applies per passenger for issues such as delays, cancellations, missed connections, or being denied boarding.

Airlines have up to 8 weeks to respond to your claim, but in some cases, it may take longer due to factors such as airline delays, a high volume of claims, or legal processes. We follow a clear, step-by-step procedure and aim to process your claim as quickly as possible.

In the UK, you have up to 6 years from your flight date to make a claim. For flights departing from the EU, you usually have between 1 and 3 years to claim, depending on the country.

First, we'll check your claim to see if it's valid. If everything looks good, we'll start working on getting your compensation from the airline. In rare cases, if your claim needs to go to court, then we'll transfer you to our law firm partner, who will handle the case for you.

UK261 and EU261 are laws that protect you if your flight is delayed, cancelled, you have a missed connection or if you're denied boarding. These laws can help you get compensation or a refund.

EU261 started in 2005, when the UK was part of the EU. After Brexit, the UK created its own version, UK261, but both laws are similar. Here's when each law applies:

a) UK261 applies if you:

• Fly from the UK
• Arrive in the UK on an EU or UK airline
• Arrive in the EU on a UK airline

b) EU261 applies if you:

• Fly from an EU airport
• Fly from an EU airline
• Arrive in the EU on an EU airline

In both cases, you must have a booking and check in at least 45 minutes before your flight.

If your flight is delayed by more than 3 hours, cancelled, or you're denied boarding because the flight was overbooked, you may be entitled to compensation, a refund, or a replacement flight, depending on the situation.

You can claim compensation if:

• The delay or cancellation was the airline's fault, and
• You arrived more than 3 hours late, or
• The airline cancelled your flight with less than 14 days' notice, or
• You were denied boarding due to overbooking and didn't give up your seat voluntarily.

The amount of compensation per passenger depends on the distance of your flight:

• £220 for flights up to 1,500 km
• £350 for flights between 1,500 km and 3,500 km
• £520 for flights over 3,500 km

You may also get a refund for your ticket, including any extras like luggage or seat reservations, and free snacks or drinks during long delays. You don't have to accept travel vouchers, and you can ask for money back or an alternative flight.

Usually, a booking reference is all we need to process a flight claim. While it's a good idea to keep your travel documents in case of litigation, losing them doesn't always stop the process. If you no longer have the documents, we can still move forward with proof of your ticket payment. Plus, travel agents or the airline can help you get copies if needed.

It's completely free to check if you have a claim. Once we confirm that you're eligible for compensation, we work on a No Win, No Fee basis which means you only pay if you receive compensation. You can find more details about our fees in the terms and conditions.

Sometimes flights are delayed or cancelled for reasons outside the airline's control. These are called extraordinary circumstances, and in these cases, the airline doesn't have to pay compensation.

Examples include:

• Bad weather (like storms or snow)
• Strikes by airport or air traffic control staff
• Airport or airspace closures
• Security threats or terrorism
• Natural disasters (like volcanic eruptions)

Even if you can't get compensation, the airline still has to look after you, like offering food, drinks, or help with rebooking, depending on the situation and how long the delay is.

The amount of compensation you can claim doesn't depend on how much you paid for your ticket. It's based on how far you were flying and how long the delay was or how late you were told about a cancellation. If you paid just £30, £3,000, or used air miles, the compensation amount stays the same.

Yes, you will receive updates as your claim progresses throughout the process.

An assignment form is a legal document that transfers the rights and obligations of your claim to another company entity that will continue handling your case. This ensures continuity throughout the claim process. In some cases, such as if your claim falls within EU jurisdiction or involves specific airlines, we must transfer cases to our European entity to complete the claims process and secure compensation from the airline. You don't need to do anything further, and there will be no changes to the ongoing process or costs. Simply sit back, relax and we'll take care of everything.

You can contact our support team at info@finexventures.com for assistance.